I recently had a plumbing emergency just as I was about to leave the country for 5 weeks. I called Southwest Plumbing for the first time and they had someone at my home in Palms Springs within two hours. Ginger in dispatch was very understanding and helpful. Zeke, the technician who did the work, was excellent. He explained everything to me, gave me other helpful hints, and even put on booties over his shoes to protect my rugs. I can’t say enough good things about the service I received from this Company.
A quick note of praise on one of your new employees. He was a miracle worker, able to turn a potentially awful situation into an “Easy Fix”. When I saw a puddle seeping from under my refrigerator, all I saw were $$$ signs and was extremely nervous and angry. He walked into the house as a knight in shinning armor. He was quick to diagnose the problem, knowledgeable enough to troubleshoot various possibilities and went the extra mile to rectify the problem. He was charming and pleasant throughout the entire visit. He is a gem and should be recognized as such. Thank you so much for sending him to me to “Save the Day” Kindly.
I just wanted to send a quick note and tell ou what a great plumber you have in Jake. I request him always now and he really knows what he is doing, he has put our low tank toilet in fast with no problems and other plumbers in the past struggled with it because there is shelf in the way hindering the install. And he just put in our new water heater, it was located outside in a closet and was so dirty in the closet from many years of Bermuda Dunes sand storms. He vacumed out the closet and it was picture perfect when he finished. I am kind of a clean freak and he has me beat, also I always love talking to your sheduler Ginger, she is also the best I have spoken to. She is always very knowledgeable and so friendly, she loves her job and it shows.
Thank you Southwest Plumbing and Thank you Jake and Ginger.